Standard Operating Procedures

A Tradition of Quality Assurance

The Mullica Hill Group pioneered in the standardization and documentation of refrigerated warehousing procedures over 20 years ago. In 1999 the Group became the first refrigerated warehouse to be ISO Certified. To this day, the documentation that governs our every step is improved constantly. Our standards have been refined to such an extent that we now have extensive sub-sets, specific, custom requirements designed for individual customers.

Safety Rating

From time to time, third parties audit our procedures, facilities and safety. In one extensive third-party audit by a major customer of our importer, The Mullica Hill Group was rated the highest among all refrigerated warehouses, world-wide. In fact, we were told that our rating was the highest in the history of this third party's rating experience, among all warehouses.

Inspection Coordination

The Mullica Hill Group works closely with the USDA and FDA on all sanitation standards and practices. We are a primary site for pilot program tests and our facilities are often used to train USDA field officers.